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Creating KosovoInternational Oversight and the Making of Ethical Institutions$
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Elton Skendaj

Print publication date: 2014

Print ISBN-13: 9780801452949

Published to Cornell Scholarship Online: August 2016

DOI: 10.7591/cornell/9780801452949.001.0001

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Without Fear or Favor

Without Fear or Favor

(p.97) Chapter 4 Without Fear or Favor
Creating Kosovo

Elton Skendaj

Cornell University Press

This chapter compares the two effective bureaucracies in Kosovo: the customs service and the police force. International organizations insulated these bureaucracies from political patronage by hiring, training, and promoting competent employees. Because they owed loyalty to the bureaucracy and not to political leaders or parties, the employees in these organizations valued performance. This enabled the professionalization of the bureaucracies. The socialization of officials into the professional norms of bureaucracy started through strategic calculation, and it continued with role-playing and normative suasion as employees learned appropriate behavior in the organization. With time, employees internalized such rules and acted on them habitually.

Keywords:   Kosovo, customs service, police force, political patronage, professionalization, professional norms

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