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Mirchandani, K. (2012-03-01). Language Training: The Making of the Deficient Worker. In Phone Clones: Authenticity Work in the Transnational Service Economy. : Cornell University Press. Retrieved 1 Aug. 2021, from https://cornell.universitypressscholarship.com/view/10.7591/cornell/9780801450648.001.0001/upso-9780801450648-chapter-003.