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Mirchandani, K. (2012-03-01). “Don’t Take Calls, Make Contact!”: Legitimizing Racist Abuse. In Phone Clones: Authenticity Work in the Transnational Service Economy. : Cornell University Press. Retrieved 29 Jul. 2021, from https://cornell.universitypressscholarship.com/view/10.7591/cornell/9780801450648.001.0001/upso-9780801450648-chapter-006.