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Zuberi, D. (2013-09-05). Untrained Workers, Unfit Managers. In Cleaning Up: How Hospital Outsourcing Is Hurting Workers and Endangering Patients. : Cornell University Press. Retrieved 1 Jun. 2020, from https://www.universitypressscholarship.com/view/10.7591/cornell/9780801450723.001.0001/upso-9780801450723-chapter-004.