Jump to ContentJump to Main Navigation
The Challenge to ChangeReforming Health Care on the Front Line in the United States and the United Kingdom$
Users without a subscription are not able to see the full content.

Rebecca Kolins Givan

Print publication date: 2016

Print ISBN-13: 9780801450051

Published to Cornell Scholarship Online: January 2017

DOI: 10.7591/cornell/9780801450051.001.0001

Show Summary Details

Measuring and Rewarding Performance

Measuring and Rewarding Performance

Imposing Change from above in the United Kingdom

Chapter:
(p.68) Chapter 3 Measuring and Rewarding Performance
Source:
The Challenge to Change
Author(s):

Rebecca Kolins Givan

Publisher:
Cornell University Press
DOI:10.7591/cornell/9780801450051.003.0004

This chapter demonstrates that in both the United States and the United Kingdom, government and private entities such as the media distill various health care data into comparable information and use it to make judgments and inferences about the quality of health care available at particular hospitals and even from specific physicians. Particularly in the United Kingdom, performance monitoring began to dominate the lives of National Health Service (NHS) staff in the 1990s and 2000s, when it was hard to enter a hospital without experiencing eye-rolling and complaints from both management and frontline staff about the proliferation first of indicators and then of more punitive targets.

Keywords:   health care data, National Health Service, performance monitoring, hospital, indicators

Cornell Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.