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Casino WomenCourage in Unexpected Places$
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Susan Chandler and Jill B. Jones

Print publication date: 2011

Print ISBN-13: 9780801450143

Published to Cornell Scholarship Online: August 2016

DOI: 10.7591/cornell/9780801450143.001.0001

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Darlene Jespersen v. Harrah’s Entertainment, Inc.

Darlene Jespersen v. Harrah’s Entertainment, Inc.

(p.79) 6 Darlene Jespersen v. Harrah’s Entertainment, Inc.
Casino Women

Susan Chandler

Jill B. Jones

Cornell University Press

This chapter discusses the suit filed by Darlene Jespersen against Harrah's Operating Company, Inc., in the District Court for Nevada on July 6, 2001. In the spring of 2000, the manager of the Food and Beverage Department at Harrah's, Reno, sent a letter to all food and beverage employees detailing Harrah's new appearance and grooming standards and launching the corporation's “Personal Best” initiative. It was a letter that would jettison Jespersen's twenty-year career as one of Harrah's top bartenders—and land the corporation in the midst of a major legal battle. At issue was the right of a massively wealthy employer attempting to brand its particular form of entertainment to require a female employee to wear a heavily made-up, stereotypical “Barbie” face to work, even if her job, done successfully for years without makeup, involved lugging cases of beer.

Keywords:   Darlene Jespersen, Harrah's Operating Company Inc, female employees, employee appearance, food employees, beverage employees

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