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Casino WomenCourage in Unexpected Places$
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Susan Chandler and Jill B. Jones

Print publication date: 2011

Print ISBN-13: 9780801450143

Published to Cornell Scholarship Online: August 2016

DOI: 10.7591/cornell/9780801450143.001.0001

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Crossing Over to the Other Side

Crossing Over to the Other Side

(p.157) 11 Crossing Over to the Other Side
Casino Women

Susan Chandler

Jill B. Jones

Cornell University Press

This chapter draws upon the narratives of four middle- and upper-management women to examine how they became managers, the nature of their work, and their work-related successes and disappointments. Researchers ask if they as managers within global gaming corporations were able to create a “culture of caring,” and in doing so contribute positively to the lives of workers. They also ask what was the cost, if any, they paid for “crossing over.” These women include Barbara Bradford, vice president of gaming and assistant general manager; Carol Hancock, keno manager; Sharon Nesbit, vice president of human resources; and Kate Rodriguez, a communications manager. The management women all acknowledged on some level that they could not serve the interests of both the corporation and its workers. They had to make a choice, and in the last analysis, they chose the corporation.

Keywords:   casino workers, Harrah's Entertainment Inc, gaming industry, women managers

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