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Cleaning UpHow Hospital Outsourcing Is Hurting Workers and Endangering Patients$
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Dan Zuberi

Print publication date: 2013

Print ISBN-13: 9780801450723

Published to Cornell Scholarship Online: August 2016

DOI: 10.7591/cornell/9780801450723.001.0001

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Untrained Workers, Unfit Managers

Untrained Workers, Unfit Managers

(p.51) 4 Untrained Workers, Unfit Managers
Cleaning Up

Dan Zuberi

Cornell University Press

This chapter examines ways that outsourcing has eroded work quality. More specifically, it looks at how outsourced support workers and their supervisors are simply no longer prepared to get the job done. The chapter argues that outsourcing has caused a decline in work quality because, faced with high turnover rates, cleaning companies continue to keep an extremely low bar when hiring new workers. The decision to contract out also has resulted in an immediate loss of human capital in the form of the many employees with years of experience. In addition, the shortcomings of managers and supervisors, as well as their similarly high turnover rates, leave little room for workers to do their jobs efficiently.

Keywords:   work quality, high turnover rates, employee training, human capital, brain drain

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